30-Day Money-Back Guarantee
Peacock Alley wants you to be fully satisfied with every item you purchase from peacockalley.com. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling or other charges.
The item(s) must be returned in good condition, in original packaging, and with all paperwork and accessories to ensure full credit.
Credit
Once your return in received and reviewed, you can expect a refund within 30 days. All returns and exchanges are subject to Peacock Alley approval. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Return Instructions
The packing slip in your package will contain detailed instructions for returning an item. The steps required to return an item are as follows:
- Please refer to your packing slip for return information.
- Pack the item securely in the original package, if possible.
- Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned in good condition, in original packaging, and with all paperwork and accessories to ensure full credit.
- All return shipping charges must be prepaid.
We cannot accept C.O.D. deliveries. For your protection, we recommend that you use FedEx Standard or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
Peacock Alley
Returns Department
2050 Postal Way
Dallas, TX 75212
*Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.