30 Day Satisfaction Guarantee
Peacock Alley stands behind its products and quality controls. If you are not completely satisfied with the quality of a Peacock Alley product you purchased from PeacockAlley.com, or from one of our authorized retailers, and other conditions are satisfied (detailed below), you may return the product to us within 30 days of the date you received the product for a refund or replacement product through our 30-Day Satisfaction Guarantee (“30-Day Guarantee”). Please note that because Peacock Alley is unable to control the quality of products sold by unauthorized sellers, the 30-Day Guarantee is not available for products purchased from unauthorized sellers.
You can begin your return or exchange by using our Returns Portal.
The following procedures and requirements apply to the 30-Day Guarantee:
All products must be returned to Peacock Alley at the following address:
2050 Postal Way
Dallas, TX 75212
Products that are purchased from our stores or our authorized retailers do not come with a RMA number. To obtain an RMA number, please create a return and be prepared to provide the following information:
- Your order number and email address associated with your order.
- An explanation of why you are not satisfied with the product.
The following limitations apply to the 30-Day Guarantee:
- All returned products must include an original receipt or other proof of purchase.
- Products that are being returned to us must leave your possession within 30 days of the date of purchase. The Peacock Alley 30-Day Guarantee is effective beginning on the date of your purchase.
- Returned products must be in or with original packaging.
- Products are not eligible for the 30-Day Guarantee if they have been used, laundered, monogrammed, or have been damaged due to improper or unreasonable use.
- Custom-order products, including products with cut fabric yardage, are not eligible for the Guarantee.
All products returned pursuant to the 30-Day Guarantee are subject to return approval. Peacock Alley reserves the right to inspect and return products to the customer if they are not acceptable. Unaccepted returns will be shipped back with a letter stating our reason for denying the request.
For your protection, we recommend using UPS or FedEx Ground for products returned to Peacock Alley. Please keep the tracking number from your return shipment to ensure that the package is delivered to our warehouse.
*Note: This policy applies only to Peacock Alley online or brick-and-mortar retail purchases, and is not applicable to Peacock Alley wholesale account product returns or exchanges.
Helpful Return Information:
- Refunds are limited to the original purchaser; no receipt is transferable.
- For purchases made through Peacock Alley stores or website, refunds will be made within 30 days of receipt and after review of your returned product; refunds will be credited to you in the original form of payment.
- Refunds will exclude the shipping portion of your original purchase unless your return is due to a manufacturing or shipping error on our part.